Bring leads to your website on auto-pilot and turn them into happy customers
In simple terms, Marketing Automation is the process of using technology to automate and streamline marketing activities. It can be used for email, social media, mobile, online adverts and much more. The process of automation for repetitive tasks frees up time for strategic focus elsewhere and also gives a ‘drip-feed’ of leads for a business.
When using Marketing Automation for a business website, we’re looking at what would traditionally be called a ‘Marketing Funnel’. This is the process that a visitor can go through to be educated and lead to them being presented with an offer to make a purchase.
The majority of first time visitors to your website or business are not ready to buy immediately and are looking for information for their particular problem or issue. By nurturing this visitor to your website and creating communication touch points, you can educate them with quality information that is targeted towards their issue and help them to see the value in the product or service that your company offers.
People buy from those that they trust. It can typically take 7 - 10 points of contact for someone to fully trust you and be ready to make a purchase. Your sales funnel should be designed to take your potential customer by the hand and lead them on a journey of education and assistance. At the end of your funnel, your product or service then becomes a ‘no brainer’ purchase for them.
Setting up a Marketing Funnel and the various elements around this will give an ‘always on’ source of leads to your business. As long as traffic is coming into your funnel, you can generate leads from it. Over time the marketing message can be adjusted with testing methods to ensure you’re getting the best conversion rates possible.
Another great way to use Marketing Automation is to recover abandoned shopping carts on your E-Commerce website. Abandoned carts are a common issue on E-Commerce websites. Studies have shown that abandoned cart percentages range between 55% - 80%. In other words, up to 3 out of 4 shoppers leave the site without completing a purchase. It’s very easy for a buyer to get distracted at the point of checking out, particularly if there are any hoops that they have to jump through to complete this process. If you’re not currently tracking abandoned carts and helping to recover these, you’re leaving money on the table. A simple method to recover abandoned carts would be to set up a solution that tracks customers who abandon their carts and to send them a personalised offer to complete their purchase, within a few hours of the abandoned cart occurring. There are GDPR implications to be aware of here and you should plan your E-Commerce journey accordingly to ensure that you comply with the recent law changes.
In summary, Marketing Automation is one of the most important functions for your business. Having a quality Sales Funnel that brings traffic to your website, educates the prospect and converts them into a customer, on autopilot, is extremely valuable for your business.
Anatomy of a Sales Funnel
Traffic & Awareness (Top of the funnel)
This is your starting point - you want to get eyes on your business. Attract visitors to your website through SEO, PPC, Content Marketing and Social Media. Offer them valuable content such as whitepapers, ebooks, checklists etc, in exchange for their contact information.
Leads & Qualification (Middle of the funnel)
These are your leads, now you need to qualify them. They’ve signed up to receive information from you and your job is now to educate them, building and nurturing a relationship and demonstrating value.
Sales & Conversion (Bottom of the funnel)
Your customer is now ready to make a sales decision. It’s a simple case of asking them for their business. In an automated process, this would take the form of an offer email or a booked sales call, where you could run through a presentation and convert to a sale during the call.
Our approach to Marketing Automation
We kick off the project with the Discovery stage. In this, we explore your requirements to establish the brief for your marketing project.
Once underway, we put together an outline of your marketing campaign. This would be our campaign plan and schedule.
This is where the magic starts to happen. We'll start to design your marketing funnel, putting together a landing page, thank you page, and more.
Your new marketing funnel is developed and tested thoroughly with you. Any final tweaks are made to the funnel, getting it ready for launch. Once ready, we'll submit the completed marketing automation work to you for approval.
Your new marketing funnel is live! It's now time to start pushing traffic to your marketing funnel. This would be in the form of SEO, Pay Per Click, Social Media and long-form blog content.